Have you seen this recent transit report @TransitCenter about what people value in transit?
Not surprisingly, the two most important factors driving satisfaction are service frequency and travel time. Transit riders also value station and stop conditions, real-time information, and service reliability.
Out of a list of a dozen potential service improvements, riders say power outlets and Wi-Fi are the least important. Why tout free Wi-Fi for customers who don’t care strongly for it?
Read the full report